Native Union Lifetime Limited Warranty
LIFETIME LIMITED WARRANTY
Native Union prides itself on its attention to detail and the quality of its products and materials.
We offer a Lifetime Limited Warranty for all of our charging cables, so you can rest assured that your cable will stand the test of time and normal use. Only cables purchased after March 2017 are covered by our Lifetime Limited Warranty
If your charging cable malfunctions or fails to perform, you may be eligible for a free replacement.
To obtain service under this warranty, please follow these steps:
Send the malfunctioning product to:
Ingredi Europa s. r. o.
910 3. května Street
763 02 Zlín - Malenovice
Czech Republic
Tadeáš Trunkát
tadeas.trunkat@ingredieuropa.com
Please enclose a copy of the purchase receipt and return address.
Clearly write Native Union Lifetime Warranty on the package.
You will be sent the same product or a statement after the defect has been assessed.
NATIVE UNION LIFETIME LIMITED WARRANTY
(HEREAFTER “WARRANTY”)
WHAT DOES THE WARRANTY COVER?
The Warranty covers all functional aspects of the Product under normal use. Only original, unaltered and unmodified materials and workmanship are covered by the Warranty.
WHAT DOES THE WARRANTY NOT COVER?
Any problem caused by abuse, misuse, exposure to excessive heat, liquids, sand or other contaminants or an act of God, such as but not limited to flood, drought, earthquake or any other natural disaster is not covered. The Warranty does not cover the replacement of lost or stolen Products.
HOW LONG DOES THE WARRANTY LAST?
The Warranty lasts as long as the Customer owns the Product.
HOW DOES THE WARRANTY WORK?
Should the Product malfunction or fail to perform, the Product shall be replaced by Native Union with the most similar Product. Due to the nature of the Product, repair or identical replacement parts may not be available at the time of the claim. Native Union shall repair or replace a damaged part with the closest matching Product or the closest matching part of the Product in the closest matching color. This choice shall be handled on a case-by-case basis between Native Union and the Customer. Should a dispute between Native Union and the Customer arise on the option to choose, the final decision is at the discretion of Native Union.
UNDER WHICH CONDITIONS DOES THE WARRANTY APPLY?
The Customer is eligible to pursue a claim under two conditions, as follows:
- The Customer is able to present the Product;
- The Customer is able to present the receipt of the Product;
To obtain the benefit of the Warranty, the Customer has to deliver the Product via prepaid transportation to Ingredi Europa. Ingredi Europan shall not assume the risk of loss of the Product during shipment from Customer to Ingredi Europa. After the Product is delivered to Ingredi Europa, Ingredi Europa will inspect the Product and contact the Customer within fourteen business days to give the results of the inspection and inform the Customer of the next steps. The costs associated with shipping the Product back to the Customer shall be borne by Ingredi Europa. In case the Product is repaired or replaced, the new Warranty runs from the day the Customer receives the new Product.